At Davidson Chocolate Co, we take great pride in the quality and freshness of our products. To assure that your chocolates reach their destination safely, we have created the following shipping policy.
In-Store Pick Up
We offer an in-store pickup option during our online checkout process. Please allow up to 2 business days to process all in-store pickup orders. You will receive an email confirmation or phone call once your order is ready for pickup.
Once we receive your order, it can take up to 2 business days to process it. Once your chocolates are ready to go, you will receive an email confirmation that will include your tracking number.
UPS handles all of our shipments; the delivery time will take 1-3 business days depending on your final location.
Our shipping days are Tuesday thru Thursday; If you are placing an order outside these days, your package will be held until the following Tuesday to ensure minimal transit time.
Please note that at this time we are only able to ship to the contiguous 48 states. We cannot offer to ship to Alaska, Hawaii, U.S. territories, APO/FPO/PO boxes or international locations, including Canada.
Davidson Chocolate Co. cannot be held responsible for damage to packages, including heat or otherwise, that may occur during shipping. We work hard to prevent any damage during transit; however, once the products leave our premises, any damage that may occur is out of our hands. We cannot guarantee refunds for damaged packages. Each issue we are made aware of is considered on a case-by-case basis. Don't hesitate to get in touch with us regarding any damage in a timely fashion. Since we ship delicate products with a short shelf-life, no replacements or refunds will be considered more than three business days after delivery. So please open and inspect your packages promptly. We are also not responsible for shipping delays caused by our shipping provider due to weather, strike, mechanical failure, or any other circumstances beyond our control.
If at any time you are unsatisfied with your order, please email us at firstname.lastname@example.org with your name and order number, and we will contact you right away. We will do everything we can to make your experience with Davidson Chocolate Co. a memorable one.
Returned Shipment Policy
If your package is returned to our facility, we will follow up with UPS to determine the reason for its return. Packages can be returned for wrong address information, the recipient has moved, or the recipient can refuse to accept the package upon delivery.
Once the return is determined, we will contact the client to see if they would like to purchase a new box + shipping to send back to the recipient, assuming address information has been updated. Due to the delicacy of our chocolates, we cannot send the same box of chocolates twice.
Davidson Chocolate Co. will cover the cost only if the return is due to incorrect input of the information given on a shipping label. If the reason for the return is through the direct fault of UPS, we will issue a refund for the cost of shipping for that package on their behalf.